Guest Reviews
We’re much more than cars, we’re a team of people that work hard so your life is a little easier
Midlothian, VA
Absolutely amazing and the nicest people ! I’ve bought from car lotz before, for my first car, and I gave the same review for the broad street location !! they work with you even if you have low credit. Paul Van Scoy was the one who helped me and I highly recommend him !!!! They talk you through everything and work with your budget. Thank you to car lotz !!
Joe and Ernie and the whole team was great. Very collaborative and helped us get the car we were looking for in the timeframe we needed.
Great experience with Joe, Paul and entire team. Thanks.
Highly recommended car dealership! Professional and friendly service with a wide selection of cars to choose from at a great price!
Came from out of state to trade in my car and purchase a new one, and the guys there were incredibly helpful and kind. No headaches whatsoever, would definitely recommend this dealership!
Car buying made easy! The team at CarLotz did an amazing job and I got an even more amazing deal on my ‘new to me’ vehicle. Highly recommend!
Best service around. Very helpful and they took amazing picture of my car.
I traveled 6 hours to purchase a vehicle and the staff was amazing! I would recommend this place to anyone that needs a car. Awesome job guys
Chesapeake, VA
Marty and Kevin were professional and very helpful. I love the love car and prayerfully I made a good purchase. I will definitely refer Carlotz to my friends and will be back for my next purchase. Great job guys!! Thanks
I would like to take this opportunity to express the best experience I received at the Carlotz Dealership, in Chesapeake. Kevin, (the manager) was very professional, conscientious and knowledgeable. The opportunity to select a vehicle from a vast inventory of outstanding vehicles was unbelievable. There was no pressure, just low,, low prices, I thank God for you Kevin, and the Carlotz dealership for the integrity of your establishment and reliability of my awesome car, it’s amazing, I’ll never purchase a vehicle from any other dealership ever again.A loyal customer,M Jones
Great experience overall. Sales person was very knowledgeable, funny and just a great guy. There was no hassle or pressure you typically get from the average dealership. Would definitely recommend this dealership to a family member or friends!
Amazing service! Friendly, helpful, knowledgeable. Gary Wobensmith, Mgr, went above and beyond. Best car purchase experience ever!
This was my third time working with Carlotz. Every time was a great experience. They got me more money than I could have gotten on my own & they handled it all. Car consignment is a hidden gem that more people should take advantage of.
Best customer service! Kevin was very helpful and very professional! If you’re looking to buy a new car, head to Carlotz and ask for Kevin!!
Car was there, CarLotz worked with me to get me into the vehicle. Very easy and friendly. Went to 6 other dealerships, next time I will start here.
The dealer was very helpful and easy to deal with. Wouldn't hesitate to go back.
Richmond, Va
My recent experience of purchasing a car at CarLotz was professional, beyond courteous, not stressful, and swift. It's been more than 10 years since I owned a car and the staff at CarLotz-West End treated me with patience and respect. I highly recommend purchasing a car from them. Shout out to KSoles, Alex, and Damon
Alex, Kayla, Damon, and Cobi did a great job in helping me out with my purchase. The whole process was simple and easy and they answered any questions I had.
Kayla, Alex, Damon, and Cobi were professional and helpful!
Excellent customer service and a wide variety of great vehicles to choose from.
If you are like me, not comfortable with the whole process of advertising, giving test drives, or acting as a used car salesman to sell your old car, go straight to CarLotz on West Broad. They have been fast, helpful and professional in every way. The price charged is very fair considering the service provided.
Very helpful and patient staff. Stayed late to make sure we were taken care of.
Everyone here is so friendly. We hit traffic on our way, so it was almost closing time. They were patient and didn't rush us at all. Thank you for making this a stress free purchase.
Monroe, NC
Ryan, was an accident salesman and very professional. I’m so happy with my new car!
We did not purchase this vehicle but the dealer responded quickly
Great service...bought a car. Excellent service and great car!
Staff was very friendly and helpful. Hassle-free.
Easy process and went home with the vehicle I wanted at the price we were looking for. Thanks for the great work Mike!
Excellent service. Very professional.
Greensboro, NC
First class operation, large selection of beautiful cars and trucks! Will definitely do business again with them.Sinisa the GM was a pleasure to work with.
They were unable to help me get a car at this location; However I highly recommend this place. There cars are priced much lower than market rate. Robyn was so sweet and caring. She was completely honest with me, and I could see her disappointment when she was unable to help. They truly go above and beyond here.
Quality inventory, reasonable prices. Very happy with my purchasing experience. Definately recommend anyone to purchase a vehicle here. If I ever need another car, I know where I will going again.
I went to CarLotz of Greensboro with intentions of trading in my Jeep and purchasing another Jeep that I had seen on their website. The Jeep on their website was very well priced and everything it seemed to be when seeing it in person. The team was very hospitable and accommodating. I was also given a good trade in value for my vehicle. There was no rush or pressure to purchase a vehicle from them. I would definitely recommend them to others.
Alejandra was amazing! We came in and discussed what cars we were interested in and she had us looking at and test driving cars in moments. She was super knowledgeable and very friendly. She made the entire experience smooth and comfortable. She will definitely be my go to from now on.
Great service!! Alejandra helped us and was very informative! Made the entire experience comfortable and easy!!! Definitely recommend coming here to shop for a great car!!
The process was zero-pressure, no hidden fees, whole process took maybe 45 minutes. Best car-buying experience ever! I decided to come to them after my order through Carvana was delayed for over 50 days. I talked with the same two women throughout the whole process; no scammy switching from person to person. Super friendly and competent! I had to come 30 minutes before closing time because I live 2 hours away, but they had everything ready for me the moment I arrived and still walked patiently through everything with me-they even stood in the pouring rain to put a bow on my car and ...
I can in to buy a used car and i was treated with great service and the employees there all spoke to me and were supper respectful
I just needed a car and Michael Smith help me buying the car. Very professional and took his time to get me approved. Me personally would recommend anyone to buy a car at Carlotz. The facilities are very clean and all the personal is very welcoming.
Tampa, FL
George’s customer service was great! For someone who doesn’t know a lot about cars, we had a lot of questions. George was thorough and patient throughout our entire transaction. I’m someone who does my research before deciding to shop somewhere, save yourself some time, come here and ask for George. Thanks guys
I'm a small business owner so great customer service is very important to me. The salesman George Gray was not only very knowledgeable but he was courteous and helped me out through the whole process! Thanks George... I recommend him to anyone who is looking for great execution in the car buying process!
It was nice to see everyone so willing to help out they didn't act like wolves when I first walked in. I wasn't aware of this consignment model it sure is something else...
Jeremy was a great rep for carlotz!!! We got our dream car without all the hassle!! We will be back!!
I had them sell my car for me and it couldn't have been easier. They took care of everything and the price was much better than any trade-in or car buying service.
Amazing car lot!!! I worked with Murat and he was so kind and transparent. He worked with me and got me in and out with no hassle. Cleaned the car REALLY well and even a full tank of gas. Sooo grateful!!!
Process couldn’t have been easier. Straight forward with all details on sale. Offered an extended warranty but weren’t pushy about it. Great concept in car buying.
Downers Grove, IL
Brian was great in helping us through the buying process! Highly recommend
Great experience! No hassle straightforward got much more than I would’ve for a trade-in at a dealer
Staff was incredibly helpful and nice! They explained everything slowly and I really understood what I was paying for! Great experience! Would definitely come back for another car! Darnell was tremendous!
Quick response and very friendly, and polite upfront sales representatives. Thank you
I worked with Steve who was absolutely incredible. It was my first time buying a car, and he made the process so easy and seamlessly. I appreciate how he was so accommodating and even told me all my options. He didn’t pressure me and made me feel very comfortable with my purchase. He even made sure all the fixes that were promised were fixed before I picked up the vehicle. I would absolutely recommend CarLotz, and I would say WORK WITH STEVE! He is great! I love my SUV!
Easy going experience.
Excellent!
I bought a 2016 ford focus and Brian helped me resolve issues such as which sync version it had. Good price below market value.
San Antonio, TX
Marcus helped me with the buying experience and even delivered the car to our house. Great experience, no hassles, no haggling.
One of the easiest and relatively fastest car shopping experiences out there. Kaitlyn at Carlotz was great;we wanted to drive home in a new car and she made it happen. The prices are extremely good, too good to pass up. Don’t think twice about giving this dealership a chance. Thank you Kaitlyn for the great customer service!
Marcus was great and helpful. Perfect experience.
Great service by Kaitlyn and Peter. Patient and knowledgeable. Clean cars! - Tony C.
Dealership unlike any other! From the staff, to the website, all in all a great car buying experience. Kaitlyn made the entire experience easy and completely honest. Most importantly, they are fully transparent on all fees and recommendations. Highly recommend!!
Marcus was terrific. Direct, very little hassle, willing to negotiate with their in-house finance team, no complaints!
Amazing experience love the no pressure sales tactic. Cameron was awesome highly recommended!!! Will definitely consider Carlotz first before looking elsewhere.
Has been a very pleasant experience, Kaitlyn was our concierge so to say. They have really nice vehicles, great pricing, and a willingness to work with you. Genuinely interested in giving you the Best Opportunity to purchase a vehicle. Would highly recommend them for looksee,if your in the Market for a vehicle.
Kaitlyn kkapuscinski was awesome very helpful and knowledgeable honest as well. She made experience delightful. The manger was great to made sure we had everything we needed and asked for. I highly recommend buying from carlotz.
