Guest Reviews

Mike P was phenomenal! 10/10

I went in to look at BMW and was pleased with the customer service. Jeff and Kayla were very helpful and took their time explaining everything to us. Very pleased with the buying experience.

Thanks Paul for a good buying experience. Friendly and knowledgeable.

When I found myself in urgent need of a new ride, I was dreading the classic car salesman experience, and I was pleasantly surprised with my experience here! I found the car I wanted online, checked it out in person, and decided to buy it. No tricks or gimmicks! CarLotz has a business model that the rest of the industry should take note of... NOBODY likes having a salesman breathing down your neck the whole time you shop! The sales team is very, very helpful in answering my questions, and never for a second did I feel pressured. Another thing ...

Great customer service, answered any questions and very willing to help!

Vary nice and helpful 👍

Excellent customer service and an excellent crew. Brianna was especially nice. Go Steelers!!!

Great experience. Car was pulled up ready for me, staff was knowledgeable and not pushy. Best deal I could find for what I needed. Definitely recommend this team!

Zach and Mike were amazing and helped us a lot. Very respectful.

Vehicle as posted on the website. Excellent customer service. (Thanks Paul). No hassle. I was in and out in no time at all.

Kayla Soles was amazing! Honestly I think the place would crumble without her. She guided me through every aspect of the buying process and made me feel comfortable with each step, explaining everything thoroughly. I hope Carlotz realizes what a great asset she is to the company. My experience would not have been the same without her.

Amazing experience from Chase, Mike, Paul and all crew. They work together like a fine oiled machine. No pressure, very straightforward pricing, no hidden fees and made check out super easy. Thanks everyone!

Great service will recommend others

Very nice and Chase is an awesome salesman, I'll be back!

Everyone who helped in the process was very knowledgeable and answered any questions I had. It was a super easy process. In and out in a few hours! I highly recommend!

Car was as advertised and came in about 3k under Blue Book. Brittany was great. They even had an Uber for me at the airport. Would by again.

Quick and painless just like they advertise. One of the better experiences I’ve had in buying cars. Would recommend to anyone. No hidden fees everything straight forward. Would come back when in need of another vehicle. Chase and Kayla were great. All staff members acknowledge me and greeted as I walked in. Great customer experience. Thanks to all.

Easy experience, friendly staff, and a good deal.

Easy experience. Friendly service. Would sell with Carlotz again.

Every experience from this dealership was excellent from start to end. The staff was so friendly, helpful, and very patient as we viewed all multiple vehicles. They happily answered any and all questions we had about the vehicles we viewed. They were also very happy to pull cars around for us to view and/or test drive. Overall, the level of quality in service was excellent! I will definitely be referring this particular place to our friends and family.

Came in super late when they were about to close and was taken care of like it was the first thing in the morning . I was the priority when i came in and that felt great.

Everything about my experience with CarLotz Midlothian was exceptional from the moment I walked in till the moment I drove away in my new car

Everyone we spoke to was helpful and professional. Great car buying and trade-in experience. Happy with the process. They took the time to confirm everything was done properly. Well done.

Zach was awesome, everyone incredibly kind. The entire process was painless and I am forever grateful!

I had a great experience!

Staff was great! Great deals and quick turnaround. Patrick the intern was awesome!

Awesome place, Zach and Brianna helped out a bunch with setting me up in a Ram Laramie!!

Very easy and painless experience! Would totally recommend them to anyone looking to buy a newer car

I stumbled upon Carlotz website while looking for a car. I found myself going back to their website over and over again and ultimately ended up purchasing a 2015 Honda Accord from the Midlothian location last week that I had been eyeing on their website. I HIGHLY recommend doing business with them. Their website is more than user friendly and I LOVE the fact that you can enter in your credit score, down payment, add in a warranty and GAP insurance etc. to see what type of payment you will have. The payment online was the exact payment we left out ...

smooth car buying process very efficient and helpful when helping clients thanks Joe, Zach and everyone that helped with the car buying process.

Although this vist was a brief chat and test drive,, it will most likely lead to the purchase of my next car. The staff were all quite attentive and willing to listen to my situation. They offered advise on my next step and promised to help seal the deal when the time comes. Some people will say a car sells itself... I disagree!! 2 identical cars, 2 separate dealerships...this comes down to customer service and,so far, Car Lotz is on top by far !!!

Super easy to work with and a great experience!!

Super nice and vary helpful 👍

Great experience at the Midlothian location. Zach was pretty cool to work with! I'm loving my new Dodge Charger! Brianna was great to work with as well. She took the time to explain the vehicles history from carfax along with other details. I will be back!

The Midlothian team is amazing! Everyone was very welcoming and friendly. If you're shopping for a car you'll be pleased by their great selection of cars and a great team to assist you. Zach and Brianna were awesome to work with and Zach even stayed later past his shift to see my husband drive off in his new car!! Thanks again this was our first experience with Carlotz and we will be back!

Great Dealership, Easy Process, Great Communication came from another state and the team at CarLotz were able to assist me quickly without being overbearing how normal dealerships are. Highly recommend !

Low pressure, painless.

Great service and wonderful staff. They take the time to work with you and make sure everything is all good.

Worked with Zach Bland to get my car! Fast and amazing costumer service! Walk in walk out with the car I wanted! Thankssssss!!

Amazing and easy!! Also quick!

Sales man was great, staff was friendly thank you for all the help

These guys were awesome front beginning to the very end of the process. Great customer service.

Great experience, from arrival to test drive to leaving with a registered car with tags was only two hours! Will definitely recommend to friends and use Carlotz for my next car search.

Recently took my vehicle to Carlotz to sell. Ned was great to work with. He was able to talk through and show the sales data to determine what a reasonable price point would be. The process took all of thirty minutes (most of which was due to me digging up documents). Hopefully the actual sale of the vehicle is as painless as putting it up for sale.

Excellent service and very professional.

An Absolutely painless process! Courteous and professional service and delivery!!! We will be back !!!! Well Done!!!

Great Team! Friendly Staff! Check them out!

Very patient with me even though traffic kept me from arriving on time. Recommended 10/10

Super nice people...and tha help you with everything you need n 1 👍👍👍

Great experience with Ned, and Zach Zach was quick and courteous a pleasure to deal with, would buy again from them

Very easy buying process. Joe and Zack were very helpful. There was no pressure like you get from traditional dealerships. Provided additional photos of vehicle when requested.

Zach Was Awesome 😎

BRIANNA

Paul and Neil were great to work with. They made the car buying process really smooth and easy. Highly recommend

Very professional! Great efficient experience!

As a person who gets really bad anxiety when making car purchases I can say this was one of the best experiences I have had. Joe was extremely nice and not a pushy salesman. Literally in/out in less than 2 hours total.

Awesome staff! Super quick and easy process.

Absolutely amazing and the nicest people ! I’ve bought from car lotz before, for my first car, and I gave the same review for the broad street location !! they work with you even if you have low credit. Paul Van Scoy was the one who helped me and I highly recommend him !!!! They talk you through everything and work with your budget. Thank you to car lotz !!

Joe and Ernie and the whole team was great. Very collaborative and helped us get the car we were looking for in the timeframe we needed.

Great experience with Joe, Paul and entire team. Thanks.

Highly recommended car dealership! Professional and friendly service with a wide selection of cars to choose from at a great price!

Came from out of state to trade in my car and purchase a new one, and the guys there were incredibly helpful and kind. No headaches whatsoever, would definitely recommend this dealership!

Car buying made easy! The team at CarLotz did an amazing job and I got an even more amazing deal on my ‘new to me’ vehicle. Highly recommend!

I traveled 6 hours to purchase a vehicle and the staff was amazing! I would recommend this place to anyone that needs a car. Awesome job guys

Have bought several cars over the years but this is the first review I've ever left for a dealership. Purchased a car from CarLotz Midlothian earlier this month. Once I had inquired about the vehicle, they kept me updated throughout the process of getting state inspected, the results of the inspection, detailing and ready for delivery. From start to finish, Ned, Paul and Patrick were transparent and very communicative. They mailed me the paperwork and I brought in the check once I came in to pick up the car. I am local, but the fact I didn't even ...

Great experience here! I hate buying cars overall and would have to say this was the best! I knew what I wanted and was ready to get in and get out, and I did! In the current climate everything is by appointment which I appreciated since I knew someone was going to help me! Once the car I was interested in was good after a test drive, paperwork was a breeze and I was in and out quicker than I’ve ever been buying a car! Definitely looking here again when looking for another car as my kids get older!

Paul was so helpful and amazing to work with!

Great experience today at Carlotz. I live near a CL hub and saw a car we liked last night online. I test drove the car around 10am, talked through details with Ned who was super helpful, returned home, and had credit paperwork in my inbox minutes later. After filling out details with help from Alex, and uploading pics (via my phone & computer which amazed me), the application was approved less than 30 min later. Other paperwork came quickly and by mid afternoon, my car was personally delivered to my front steps by the CL team. Amazing job to make buying ...

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Such a friendly staff and easy purchase. I felt at home the moment I walked in and would recommend this store to anyone looking for a quality used car!

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I absolutely loved my experience here. They sold my 2008 Honda Accord in 3 weeks, and after their fee, I ended up with $2,300 more than the trade-in offer another dealer gave me. As a single mother, I would never have sold the car myself due to time constraints and the hassle of dealing with strangers but did not want to settle for a low-ball trade in number, so I was thrilled when a friend told me about CarLotz. If you have a car to sell, I highly recommend you consider using this service. I personally will never sell a car another way.

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After searching for the right car for weeks, I came across a fine-looking BMW at CarLotz. I had not heard of this dealership, but they had many positive reviews online, so I decided to check them out. I sent a few questions about the car, and one of their client support reps Cody got back to me within 15 minutes. Off to a good start. Cody set an appointment for me to come take a test drive the next afternoon, and from the moment I walked through the door, this place felt different. Everyone was so welcoming, and the space had ...

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I can now recommend Carlotz because they carefully review and respond to both positive and negative customer feedback and put into place processes to build on positive experiences and prevent negative experiences from reoccurring. Keep up the hard work, Carlotz!

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We were searching for a replacement for our daughter's VW recently totaled by another driver. We wanted to get her another Saab 9-3 and found a nice one at CarLotz. Frankly, we were unaware the business operated as a consignment operation, but their salesperson, Ralph Geilker walked us through the operating model and they had some explanatory lit. on hand too. As it turns out, we really liked the car, and after some back-and-forth with the owner, we bought it about a week later. Bottom line, the overall experience was very relaxed but professional...not once did I get ...

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