Guest Reviews
We’re much more than cars, we’re a team of people that work hard so your life is a little easier
Midlothian, VA
Great, straightforward car buying experience. Our salesperson Alex was friendly, patient, and great at explaining the ins and outs of all of the paperwork including fees and warranty information. I would definitely recommend this CarLotz location to anyone looking to buy a used car without hassle.
Alex at carlotz in Richmond was the best car Dealer I’ve ever worked with! I highly recommend going with carlotz for your next purchase. They have an extremely friendly and likable crew & a very comfortable environment. I’m sooo happy with my purchase!!
So on a whim, CarLotz had a vehicle I was interested in looking at. Stopped bay gave it a once over as I had an appointment close by. Can back a few hours later and met with Paul and he set me up to test drive. After conversation upon my return, I learned what precautions they take as a consignment dealer and was very comfortable that I was purchasing a used car that would give me a food feeling about my purchase. The guidelines they are held accountable for in a vehicle sale made the experience a piece of cake! ...
Alex was fantastic! He did everything he said he was going to do and went out of his way to make the car buying process as stress free as it possibly could be. I would definitely recommend Carlotz based on customer service alone! Thanks Alex!
Alex was amazing!! He made the process of purchasing my Honda Accord go smoothly. He was very informative and was patient with me while I was on the phone with my insurance company lol. I would recommend this place for anyone searching a car. Thank you again Alex!
Great experience today at Carlotz. I live near a CL hub and saw a car we liked last night online. I test drove the car around 10am, talked through details with Ned who was super helpful, returned home, and had credit paperwork in my inbox minutes later. After filling out details with help from Alex, and uploading pics (via my phone & computer which amazed me), the application was approved less than 30 min later. Other paperwork came quickly and by mid afternoon, my car was personally delivered to my front steps by the CL team. Amazing job to make buying a ...
Great experience today at Carlotz. I live near a CL hub and saw a car we liked last night online. I test drove the car around 10am, talked through details with Ned who was super helpful, returned home, and had credit paperwork in my inbox minutes later. After filling out details with help from Alex, and uploading pics (via my phone & computer which amazed me), the application was approved less than 30 min later. Other paperwork came quickly and by mid afternoon, my car was personally delivered to my front steps by the CL team. Amazing job to make buying a ...
Alex was super friendly and so was Ned (but Alex has a cool car so Alex is cooler).
Great buying experience. Alex explained everything and transaction was very smooth.
Had wonderful experience, very helpful answered all our question and helped us find a good car at a good price. Low pressure.
Chesapeake, VA
Friendly, helpful, and patient staff here. Had a great experience and happy with the service they provided.
Quick and painless purchase.
Absolutely lovely experience, I never leave reviews but felt inclined to. Bryan was very helpful and patient, for example after purchasing my car I could not figure out how to connect my phone to Bluetooth he took the time to do the research and figured out how I connect my phone. Overall very kind atmosphere, and the process was fairly quick. Made my first time buying a car a blast.
After my car was stolen, I spent weeks searching for a replacement. I went to several local dealerships but ultimately none of them had what I was looking for. I drove from RVA to come to this particular carlotz which was a huge pain but I would happily do it again. Keven went above and beyond for me, including getting me in at a mechanic within minutes to do a pre purchase inspection on the car after I had called no less than 15 places on my drive down with 0 success. He was also able to get me a damn good ...
CarLotz - Chesapeake was absolutely wonderful to deal with and got us a great price selling our Buick Enclave. I have to give a special shout out to Kevin Foley, he was our rep and was communicating with us the whole way through. Everyone (Tamika, Eryn and Gary) at the Chesapeake location was wonderful to us. We will definitely use them again when we sell a vehicle!
Thank you so much to Tamika Harris. She was amazing. She helped us from beginning to end throughout the process.I am truly grateful she was there to help us in getting into a new car!!
Thank you! Thank you! ... From start to finish Tamika was amazing. She made the process flawless. Thank you again!!!
Got a fantastic deal on a Ford Edge Titanium. Don’t be fooled because it’s a “consignment” lot.. these vehicles go through servicing and everything. If you go in, ask for Kevin. He was an incredible salesman! Kind, courteous, and knowledgeable! I 100% reccomend!
Kevin was a joy to work with and a fantastic salesman. The experience made us very comfortable choosing this vehicle as our next car! Overall great experience would highly recommend to someone else.
Tamika Kali Harris, of all the sales personnel I have encouqntered she by far the best. As well as Carlotz staff.
Richmond, Va
Very easy experience. Appreciated the service and smooth process.
John was awesome!
Excellent customer service! Quick, painless, helpful and most importantly: honest sales process. Good quality cars for reasonable cost. Everyone was extremely helpful and knowledgeable, Ryan was exceptional! I would definitely recommend this location
Excellent customer service, quick painless car buying, full transparency, the sales people are on your side. Ryan was exceptional!
Super easy, very helpful. Most of the transaction was done over the phone because I live over 3 hours away. Made everything super convenient. Would recommend!
Monroe, NC
Awesome service! Julian was great to work with
I could not believe how smooth and easy the process was. The cars are high quality and clean. Excellent mileage for the price. Two cars in one day. No money down.
Jean and the guys were so helpful in guiding us through the buying process. They really work as a team there. They really set a friendly atmosphere
Juan and the guys at Carlotz where very accommodating. Juan explained the process for getting our new cars clearly and the whole process was a breeze. The finance/service guys were especially nice. I'd recommend this company to anyone looking to purchase a nice pre-owned vehicle or 2!
Great experience. They were very responsive to communication, informative, easy to work with and overall very helpful. Great car buying experience. We would definitely recommend.
Great Place to buy a car. Jean was very helpful and nice!
Excellent experience, friendly salesman.
Greensboro, NC
Great company was qualified workers that help you out in a laid-back fashion and or calm and work with you in every aspect that you can imagine.
Lorenzo was an awesome dealer! Thank you for your help today. He really took the time to help us choose a reliable vehicle this weekend
The customer service was excellent. I got a great car for a great deal and Lorenzo even brought the car to my house in Charlotte. I highly recommend Car Lotz if in the market for a used car.
No pressure buying experience. Very nice and professional. Staff was friendly and website was very informative. Will recommend dealership to a friend. We even got a warranty
Friendly and quick buying experience
Very knowledgeable staff with wonderful customer service all the way through the process. I would highly recommend to anyone looking to buying a used vehicle!
Every one was good . And have good cars that you can afford on your budget. Mr. mike is awesome. I fully recommend this car dealership. Try them.
Even though I ended up purchasing another vehicle from this dealer, they were courteous, prompt, and kind.
Great experience here. Was in contact with the dealer up to coming in and looking at the car. Felt no pressure, honest reviews, quality service and kind people. Would recommend
Tampa, FL
Easy to deal with
Muchísimas gracias a Carlos por ayudarnos en nuestro proceso de compra. Excelente trabajo lo recomiendo al 100 por ciento. Hizo nuestro proceso más fácil y placentero,
Best experience I ever had at a car dealer. Everyone there was so thoughtful and friendly. I would recommend Carlotz to anyone looking for a used car!
Due to an unfortunate accident I was now in the market for a car within a confined budget. Much research led me to CarLotz in Tampa and I was greeted by Jeremy. There were a few minor concerns and each and everyone of them were addressed effectively and with great ease. Professional, courteous service all within a relaxed atmosphere made for a successful outcome. Thank you Jeremy and all of the CarLotz staff Tampa.
Excellent customer service. Our salesman, who's name i dont want to butcher, (a Turkish gentleman) was on top of everything. No pressure to buy and was willing show us many vehicles and test drives.
Awesome! Super easy car buying process!
Went to Carlotz and got great customer service from Blake. Blake was great and was able to help me find the car I wanted. Love his hard working and communication on how he cared to make sure I got what I was looking for. Thank you again Blake.!!! Would recommend Blake if your looking for a car.
Easy transaction, friendly staff, great overall experience, Blake was professional and pleasant to deal with, no pressure.
We drove from Fort Myers to see a vehicle and found it to be exactly as it appeared on their website. This was probably the easiest car buying experience I have had. No pressure and worked within our budget. We were treated with respect, all of our numerous questions were answered, and within a couple of hours our deal was wrapped up and we were on our way back home with a new car. Thanks so much Carlos and the Carlotz team! PS...we need a Carlotz down in Fort Myers!!
Downers Grove, IL
I love my vehicle!
Quick easy and hassle-free. Shop online and drop in easy. I looked at different websites and carlotz had two vehicles in one location that saved me time.
The experience was excellent and I would recommend this reseller for a used car A great experience The process was smooth and fast good job
Excellent friendly service...Go Dell P., awesome friend guy to work with. Bought a car within 3 hours: test drive, paperwork, excellent service, etc....GO DELL P.
Absolutely loved Carlotz in Downer's Grove, IL. Hassle-free totally! One of the most easiest car purchases I have ever done.Vanessa was awesome! My husband wanted a Ford Taurus. We have had 3 in our family. We know the car and mechanics of it. Saw a 2015 Ford Taurus with only 53,000 miles. Made online appointment to see & drive. Looked almost new inside & out. Price incredible at 11,750.00. Carfax showed it was well taken care of with all it's Dealer appointments done Best part only 300.00 fee. That's it! And they washed it & put a full tank of gas in when my husband picked up!...
Always a pleasant experience this is the second vehicle I've purchased from them in the past two years and I never had any issues ,need I say more?
Nathan was especially helpful and thorough with explaining the whole process. Very quick, in and out within an 1hr. Granted I was paying cash and knew what I needed, nonetheless excellent customer service. Would definitely recommend
Brian Zimmerman was very helpful and professional friendly very attentive overall made our car buying experience a pleasure
I purchased a Prius from CarLotz in Downers Grove. I felt no pressure. The staff was super-friendly and helpful. The facility was warm and inviting. Thrilled with my experience. No odd haggling over price...the price was just the price. I would highly recommend CarLotz.
Aggressively priced. Relaxed atmosphere. Courteous employees. These were the key ingredients to us having a great experience and coming away with a great vehicle. I’d do it again!
San Antonio, TX
Great experience. Thank you helping us find our new ride!
Awesome service and friendly staff!!
First time coming to a dealership where they have been friendly and to the point with no hassles and no games of going back and forth with their sales mananger..If you are looking to purchase a car I recommend Car Lotz easy and very friendly their staff and their Mananger..were very helpful we were helped by Paul and Cameron and they were very friendly knowledgeable..Their Manager Victor was also a great help and friendly and very at front with the entire process.We purchase a 2015 Ford Fusion... it was very clean and drove amazing we were sold....
Marcos made the buying a vehicle a stress free experience. Their website was easy to navigate and the staff is very professional. I enjoy the electronic signature app and I would recommend stopping here first when shopping for a vehicle.
Can I just say this was the easiest car buying experience ever. They’re so courteous kind and just all-around amazing. Lauren and Cameron was such a joy to work with and very respectable. You will definitely not be disappointed.I highly recommend them! If I could get more than five stars I would.
Service was great! We really enjoyed working with Gabby, Cameron, Lauren, and everyone else at CarLotz. We will definitely be back in the future to buy another car!
Great experience make sure you ask for Cameron
