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4.9 Avg. Guest Review
I was looking long and hard for a used F-150 that did not come from the snow belt. They had what I was looking for and drove to Richmond to see and test drive the truck. They stayed open for me to get there. Very nice and no pressure what so ever. I put a deposit down and came back a week later to pick up the vehicle. They had everything ready so I was in and out very quickly. It was a great experience not to be pressured into unwanted items. Charlie and his team was wonderful to work ...
Customer Service friendly, very welcoming and they have coffee
This was the easiest and fastest car buying experience of my life! I've been looking for a Jeep Rubicon JKU for years and never found one that met all my criteria. I live in Chesapeake, but expanded my search to include Richmond and found one on the CarLotz website. Right price, right color, off-road upgrades I wanted, etc. Because of the features and it being below list price for this vehicle (and low miles) I wanted to be sure it was there and find out how to go about a test drive. They said it was and I went ahead ...
Bought a truck 2015 Dodge Ram 1500 Hemi crew cab! I called when I saw the truck and they said come by and the truck was out front ready for me to drive! Made them an offer and drive away with a new truck! They were great! Nissan of Richmond on West Broad Street needs to take some lessons from these guys!!
So friendly and professional. Answered all my questions and worked with my budget!
Alex was great and super kind. This was the absolute best car buying experience my husband and I have ever had.
I had a amazing experience everyone was helpful and knowledgeable. It was such a delight working with Lexi and her team !!
It was very pleasant to get a car from there, they did everything necessary to make the experience smooth and easy everything was explained clearly and all paperwork was ready for signatures salespeople knew who we were when we got there and that made me feel special.
Great car buying experience with Carlotz. The entire staff was very professional and kind. Reilly my car salesman was knowledgeable and answered all of the questions I had with no issues. Easiest car buying experience ever. Thanks Reilly and the entire Carlotz team.
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