WE’RE HIRING!

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture.

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a Sales Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles & Responsibilities of a Sales Coach

• Engage with customers in person in a friendly and timely manner
• Cooperate with teammates to achieve goals, participate in meetings and maintain a positive attitude
• Listen to customer needs and questions and respond with solutions
• Lead customers effectively through the sales and consignment process
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Organize paperwork and notes in Customer Relationship Management (CRM) tool
• Persuade customers of the upside potential CarLotz offers vehicle buyers & sellers
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• Valid driver’s license, background & drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

WHO WE ARE AND WHY WE EXIST

“What if there was a better way to buy and sell vehicles?” This question started the problem-solving sessions that now have CarLotz disrupting the automotive industry. With our innovation consignment model, sellers get thousands more than trade in and buyers get great cars for less than traditional retail prices.

We’ve removed sales goals and quotas and are instead focused on creating an awesome experience for our people.

• Work-life balance is important, so we’re closed on Sundays and offer generous paid time off, including your birthday.
• Our team is our future, so we’ve developed a training program. In our first class, participants learn to live the CarLotz values to build rapport and earn trust. We have an apprenticeship model, so get ready to learn.
• Retail can sometimes be busy, so we provide our teams with a meal on the busiest days.
• We want our team to focus on taking care of our guests without worrying about their paycheck, so we’ve removed commissions.

WHAT WE OFFER

• A work environment that is challenging
• The opportunity to make an impact at a company innovating the automotive industry
• Generous vacation time
• Monthly team outings
• Snacks, weekend lunches
• 401K, health insurance

A TYPICAL DAY IN THE LIFE

• Drive vehicle consignments and sales and support other business lines to meet team goals
• Manage daily performance in sales, consignments, appointments, conversions, follow-ups, reviews, and other key performance indicators
• Lead your teammates with a professional management style that promotes enthusiasm, productivity, accountability, and superior guest-service
• Train and develop teammates surrounding the consignment and sales process
• Collaborate with your team to establish and achieve service-level, sales, consignment and employee satisfaction goals for your retail center
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Ensure every CarLotz customer receives the highest possible level of service
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

QUALIFICATIONS

• 5+ years experience in automotive retail management and finance required
• Experience running a high-volume sales operation
• 7+ years of leadership with a retailer managing a team of 10+ associates
• Experience managing an automotive sales team
• Experience overseeing service and repair facilities
• Previous responsibility for the P&L in high volume operation
• A hands-on management style with a passion for driving sales
• The ability to develop creative solutions for difficult problems
• A strong motivation for achieving results and desire to win
• A passion for providing exceptional guest service
• A demonstrated ability to develop teammates and be part of a team
• Steady work history with proven track record of strong selling skills
• Outgoing personality with expertise at developing relationships (i.e., a “people person”)
• Exceptional oral and written communication skills
• Excellent negotiation and presentation skills
• Teamwork skills including the ability to delegate and resolve conflicts
• Valid driver’s license & background & drug screen required
• College Degree preferred

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify. 

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Ideal candidates will be task-focused and resourceful, working through anything blocking the completion of goals.

As an Inventory Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Responsibilities:

• Lead the consignment process and funnel activity
• Audit inventory daily
• Condition reports for inventory partners
• Update sellers about their vehicles

Qualifications:

• Passion for creating, testing and executing processes
• Proven record of good teamwork and personal accountability
• Exceptional organization
• Ability to multitask and prioritize
• Proactivity, assertiveness and sense of urgency
• Independent in putting forth your own ideas
• Very task-focused
• Experience in automotive service is preferred
• Degree preferred
• Drug, driving and background screens are required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz hiring an Automotive Technician in Monroe, NC. We are seeking technicians to service 100+ used vehicles per month. The best candidate will be driven, flexible and able to work independently or with inventory-specialist teammates. This opportunity offers a competitive labor pay, Monday – Friday hours and no weekends!

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Essential Responsibilities:

• Diagnosis
• Estimates
• Repairs
• Reconditioning
• Condition Reports
• State safety and emissions testing
• Other duties as needed

Qualifications:

• 2+ years’ experience as an automotive technician OR equivalent education and co-op experience
• Tools are required
• Degree preferred
• Valid driver’s license, background & drug screen required

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Ideal candidates will be task-focused and resourceful, working through anything blocking the completion of goals.

As an Inventory Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Responsibilities:

• Lead the consignment process and funnel activity
• Audit inventory daily
• Condition reports for inventory partners
• Update sellers about their vehicles

Qualifications:

• Passion for creating, testing and executing processes
• Proven record of good teamwork and personal accountability
• Exceptional organization
• Ability to multitask and prioritize
• Proactivity, assertiveness and sense of urgency
• Independent in putting forth your own ideas
• Very task-focused
• Experience in automotive service is preferred
• Degree preferred
• Drug, driving and background screens are required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture.

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a Sales Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles & Responsibilities of a Sales Coach

• Engage with customers in person in a friendly and timely manner
• Cooperate with teammates to achieve goals, participate in meetings and maintain a positive attitude
• Listen to customer needs and questions and respond with solutions
• Lead customers effectively through the sales and consignment process
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Organize paperwork and notes in Customer Relationship Management (CRM) tool
• Persuade customers of the upside potential CarLotz offers vehicle buyers & sellers
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• Valid driver’s license, background & drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture.

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a Sales Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles & Responsibilities of a Sales Coach

• Engage with customers in person in a friendly and timely manner
• Cooperate with teammates to achieve goals, participate in meetings and maintain a positive attitude
• Listen to customer needs and questions and respond with solutions
• Lead customers effectively through the sales and consignment process
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Organize paperwork and notes in Customer Relationship Management (CRM) tool
• Persuade customers of the upside potential CarLotz offers vehicle buyers & sellers
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• Valid driver’s license, background & drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz hiring an Automotive Technician in Greensboro, NC. We are seeking technicians to service 100+ used vehicles per month. The best candidate will be driven, flexible and able to work independently or with inventory-specialist teammates. This opportunity offers a competitive labor pay, Monday – Friday hours and no weekends!

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Essential Responsibilities:

• Diagnosis
• Estimates
• Repairs
• Reconditioning
• Condition Reports
• State safety and emissions testing
• Other duties as needed

Qualifications:

• 2+ years’ experience as an automotive technician OR equivalent education and co-op experience
• Tools are required
• Degree preferred
• Valid driver’s license, background & drug screen required

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture.

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a Sales Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles & Responsibilities of a Sales Coach

• Engage with customers in person in a friendly and timely manner
• Cooperate with teammates to achieve goals, participate in meetings and maintain a positive attitude
• Listen to customer needs and questions and respond with solutions
• Lead customers effectively through the sales and consignment process
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Organize paperwork and notes in Customer Relationship Management (CRM) tool
• Persuade customers of the upside potential CarLotz offers vehicle buyers & sellers
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• Valid driver’s license, background & drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz is expanding across the country and is looking for a Marketing Coordinator. Our Marketing Coordinator will be responsible for supporting the Carlotz Marketing Team in building & maintaining the Carlotz brand through local marketing initiatives from ideation to activation and execution. Works closely with store managers to execute local marketing plans. This position is responsible for driving awareness and traffic to stores. Reports to Director of Marketing.

If you like being challenged while making a huge impact, this could be for you.

Job Responsibilities:

● Establish strong working relationships with store managers in each of CarLotz’ 8 locations to develop local marketing plans that support sales growth, drive traffic to our retail locations, and maximize brand presence in local markets

● Maintain project database with timelines and action items, ensuring all deliverables are on schedule and on-budget

● Facilitate relationship-building in local communities, neighborhoods, and organizations to build brand awareness

● Monitor competitor moves in CarLotz’ markets and provide insights/implications for our own best practices

● Manage store requests for marketing support

● Travel to markets within region to research market conditions and competitive opportunities. Able to share these learnings with Marketing and Customer Service/Sales teams.

● Ability to support marketing team with ad hoc requests that may impact store traffic and sales

● Understand weekly and monthly sales data to inform local marketing and advertising plans and provide recommendations or adjustments to maintain strong sales growth opportunities

Product

● Ensure all design deliverables comply with brand guidelines

● Develop individualized marketing plans for all 8 markets in which CarLotz currently operates

● Work with Director of Marketing to ensure all local opportunities are on-brand and strategically sound

● Initiate ideas to further build brand awareness and drive traffic in local markets

● Share best practices, maintain brand guidelines, and follow-up with performance on new initiatives and traffic-driving techniques

● Responsible for exploring partnerships with external non-competing brands

● Responsible for working with Marketing and Sales teams as well as local vendors to fulfill local marketing needs and distribution of in-store marketing materials

● Work with Director of Marketing to develop and execute expansion market strategy and be responsible for the delivery of all marketing materials for store openings and rebuilds

Financial Accountability:

In conjunction with the Marketing team, responsible for monitoring and managing store marketing and store opening budgets ensuring we have maximized the sales potential of every dollar spent

Minimum Candidate Qualifications:

● Bachelor’s Degree in Communications, Marketing or PR preferred

● Experience in social media, PR, or design a plus

● Previous experience in retail or automotive marketing a plus

● 3+ years’ experience in Retail Management or Marketing

● Must be able to lift up to 10 lbs.

Competencies:

● Excellent verbal/written communication skills

● Ability to interact effectively with a diverse population of internal and external clients

● Attention to detail, strong planning, and organizational skills

● The ability to prioritize team assignments and handle multiple assignments concurrently

● Self-starter attitude

● Ability to pivot quickly

● Strong team and project management skills

● Strong computer skills, including Word, Excel, and PowerPoint

● Experience working with CRM systems (e.g., Dynamics365) a plus

● Ability to work in a fast-paced and time-sensitive environment

● Required domestic travel 15% of the time, especially during busy expansion seasons

“What if there was a better way to buy and sell vehicles?”

This question started the problem-solving sessions that now have CarLotz disrupting the automotive industry. With our innovation consignment model, sellers get thousands more than trade-in and buyers get great cars for less than traditional retail prices.

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz is expanding across the country and looking for a Junior Business Analyst to help us develop and enhance our enterprise-wide business intelligence platform.

CarLotz provides a dynamic start-up environment. If you have a great idea, we’ll give you the opportunity to make it happen. We have an open and collaborative culture and we’re looking for passionate individuals who want to see the results of their work.

Your primary responsibilities will include the development and enhancement of our reporting architecture. You will work along-side our Data Manager in a collaborative team-based environment. The Data Team touches every aspect of CarLotz including but not limited to, Sales, Marketing, Finance, Operations, and Tech. The reporting framework includes Azure SQL, Power BI, and Dynamics 365 among other things. This is a fantastic opportunity for anyone looking to hone/learn the Power BI while receiving a variety of projects to work on with cross-functional teams.

We are one of the Inc. 500 fastest growing companies in the country 2 years in a row and as we grow so will your opportunities.

Potential Design and Development Responsibilities:

• Report development using the Microsoft Power BI Platform.
• Data pipeline integrations tools such as Data Export Service, Mozenda, Scribe, and Exavault and other ETL tools
• Learn documentation and efficient measure and query writing in DAX Studio
• External API integrations

Requirements:

• A genuine interest and passion for Technology and Data
• Solid understanding of Data Expressions Language (DAX)
• Strong analytical skills
• Familiarity with cloud architecture
• Familiarity with Microsoft data stack

• Previous data visualization work experience is a plus, but not required (Power BI, Tableau, Looker etc.)
• Background & drug screens required

Working at CarLotz:

• Flexible Working hours
• Collaborative environment
• Hands-on mentorship

• Fast-growing with many opportunities

Teammates should be able to sit or stand for long periods of time and lift 10 lbs. CarLotz is an EEOC employer. CarLotz participates in eVerify.

Apply Now

We are excited to have an opening for a Fixed Operations Director to oversee our Processing Center operations! The Processing Centers are our hubs for diagnostics, reconditioning inspections and repairs.

The Fixed Operations Director will be responsible for overseeing all fixed operations at our 6 (and growing) processing centers. The Fixed Operations Director will be responsible for the service-level, efficiency and profitability of all of the reconditioning centers.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

Responsibilities

• Proposes budgets, goals and objectives for the Processing Centers
• Ensure staffing levels are maintained; participate in the hiring process
• Work with training team to develop an effective reconditioning center training process
• Establish reconditioning processes and best practices that are consistent with the CarLotz values
• Create and maintain a positive relationship with vendors and sellers
• Work with guests and the Care team to investigate and solve warranty claims
• Ensure that service repairs are performed efficiently and correctly by instituting an audit process
• Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and safety regulations
• Create consistency in service and repairs by providing training and guidance on processes and procedures
• Foster an environment of problem-solving, testing and refining
• Participate in employee development and planning for all reconditioning center teammates
• Develop and deliver key reporting information to COO and other CarLotz leadership

Qualifications

• Degree preferred or equivalent work experience
• Automotive service, technician or sales management experience preferred
• Proven success of strong problem-solving and analysis skills
• Proven success managing multi-site operations is preferred
• Proven success managing fixed operations team is preferred
• Experience developing and managing third party vendor relationships
• Excellent oral and written communication skills
• Strong Microsoft Excel skills
• Valid driver’s license, background & drug screen required

Location:

· Richmond, VA

Physical Demands

• While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. – Teammates should be able to lift 50 lbs.

CarLotz is an Equal Opportunity Employer

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify

Apply Now

We are excited to have an opening for a Process Coordinator at our Richmond, VA Processing Center. The Processing Center is our hub for diagnostics, inspections and repairs and supports our Retail Centers by keeping them stocked with front-line ready inventory.

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

Responsibilities:

• Manage shop production schedule to meet pace and budget
• Build work orders in our Shop Management System including billable technician hours and parts orders
• Work with vendors and suppliers to source parts quickly
• Consult with guests regarding vehicle repair needs based on repair diagnosis
• Invoice and record completed work orders
• Work with technicians to efficiently plan repairs
• Create and maintain daily, weekly, and monthly reporting
• Manage third party vendors to complete outside repair orders
• Maintain communication with team during reconditioning process

Qualifications:

• Degree or equivalent work experience
• Automotive service, technician, or parts or experience required
• Experience working in customer-facing role
• Experience developing and managing third party vendor relationships
• Excellent communication skills and attention to detail
• Valid driver’s license and clean driving record
• Driving, background and drug screens required

CarLotz is an Equal Opportunity Employer

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

CarLotz has an exciting opportunity for an Accounts Payable Coordinator  in the corporate office in Richmond, VA.

Job Responsibilities:

• Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
• Reconciles processed work by verifying entries and comparing system reports to balances.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports, investigating transactions and recording entries.
• Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.
• Verifies vendor accounts by reconciling monthly statements and related transactions.
• Reports sales taxes by calculating requirements on paid invoices.
• Maintains accounting ledgers by verifying and posting account transactions.
• Assists in month-end closing by reviewing/analyzing accounts and balancing ongoing schedules.
• Assists in the process of developing policies and procedures and identifying process improvements to maximize efficiency.
• Protects organization’s value by keeping information confidential.

Qualifications:

• Proven success working in A/P function or other related accounting position
• Above average attention to detail and thoroughness
• Strong organizational, analytical and time managements skills
• Excellent written and oral communication skills
• Ability to problem-solve and research issues
• Ability and desire to work in a small business setting with lots of growth and change
• Willingness to learn and work in a team environment
• Proficient knowledge of Microsoft Office
• Accounting degree or equivalent experience is preferred
• QuickBooks experience is strongly preferred

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates should be able to lift up to 20 lbs.

CarLotz is an equal opportunity employer and is dedicated to diversity. CarLotz participates in e-Verify.

Apply Now

CarLotz was founded because we were frustrated with the process of selling a used car. Our innovative approach helps sellers get what their car is worth without the hassle of selling it themselves, and our buyers pay 10-20% below traditional dealership prices.

We are adding to our CarLotz Support Team (CST)!

If you’re looking to develop your sales, organization & service skills while helping drive a small business, this could be for you!

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a CST Coach, you will play a key role in the CarLotz customer service infrastructure via telephone, email and web chat. This team support our stores by answering calls, helping set appointments, and following up on inquiries.

General Duties:

• Manage in and outbound customer contact via phone, email, and web chats
• Engage with customers and the team to provide an exceptional customer experience
• Manage “Greeting” and “Post Sale” calls to CarLotz customers
• Provide answers to customer inquiries, follow-up on details, and gather feedback
• Listen to customer questions and respond with solutions
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications:

• Previous customer service, sales, or team work experience
• Attentive, active, and responsive listener
• Desire to work in an office setting communicating via phone and email
• Proficient computer, typing and social media skills
• Exceptional oral and written communication skills
• Critical thinking and problem-solving skills
• College degree preferred
• Background and drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

CarLotz is looking for a Title Coach to join our team. The best candidate will have previous title administration experience, great communication skills and strong attention to detail. Candidates should have previous OLRS or similar software experience.

WHAT WE OFFER

• · A work environment that is challenging
• · The opportunity to make an impact at a company innovating the automotive industry
• · Generous vacation time
• · Monthly team outings
• · Snacks, weekend lunches
• · 401K, health insurance

DUTIES

• Register and Title Vehicles
• Filing
• Maintain titles
• Stay up-to-date on state-specific DMV/Dealer Board rules and regulations

REQUIREMENTS

• Previous title administration, title processing or DMV-related experience required
• Strong attention to detail and organizational skills
• OLRS or other titling software experience preferred
• Must be able to sit, stand and stoop for long periods of time. Should be able to lift up to 10 lbs.
• Driving, background and drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

As a CST Coach, you will play a key role in the CarLotz customer service infrastructure via telephone, email and web chat. This team support our stores by answering calls, helping set appointments, and following up on inquiries.

We want to be the best automotive experience out there, so we give and ask for a lot of feedback from our team. If you like being challenged while making a huge impact, this could be for you.

GENERAL DUTIES

• Manage in and outbound customer contact via phone, email, and web chats
• Engage with customers and the team to provide an exceptional customer experience
• Manage “Greeting” and “Post Sale” calls to CarLotz customers
• Provide answers to customer inquiries, follow-up on details, and gather feedback
• Listen to customer questions and respond with solutions
• Represent CarLotz core values of customer service, integrity, transparency, and fun

QUALIFICATIONS

• Previous customer service, sales, or team work experience
• Bilingual (Spanish preferred)
• Attentive, active, and responsive listener
• Desire to work in an office setting communicating via phone and email
• Proficient computer, typing and social media skills
• Exceptional oral and written communication skills
• Critical thinking and problem-solving skills
• College degree preferred
• Background and drug screen required

Physical requirements:

Teammate may be required to sit, stand or walk for long periods of time.  Teammate should be able to lift 10 lbs.

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify. This position in nonexempt.

Apply Now

We are excited to have an opening for a Processing Coordinator at our Tampa Processing Center. The Processing Center is our hub for diagnostics, inspections and repairs and supports our Retail Centers by keeping them stocked with front-line ready inventory.

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

Responsibilities:

• Manage shop production schedule to meet pace and budget
• Build work orders in our Shop Management System including billable technician hours and parts orders
• Work with vendors and suppliers to source parts quickly
• Consult with guests regarding vehicle repair needs based on repair diagnosis
• Invoice and record completed work orders
• Work with technicians to efficiently plan repairs
• Create and maintain daily, weekly, and monthly reporting
• Manage third party vendors to complete outside repair orders
• Maintain communication with team during reconditioning process

Qualifications:

• Degree or equivalent work experience
• Automotive service, technician, or parts or experience required
• Experience working in customer-facing role
• Experience developing and managing third party vendor relationships
• Excellent communication skills and attention to detail
• Valid driver’s license and clean driving record
• Driving, background and drug screens required

CarLotz is an Equal Opportunity Employer

Apply Now

CarLotz is looking for a driven sales professional to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

As the Assistant Manager, you will play a key leadership role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles and Responsibilities

• Drive vehicle consignments and sales and support other business lines to meet team goals
• Manage daily performance in sales, consignments, appointments, conversions, follow-ups, reviews, and other key performance indicators
• Lead your teammates with a professional management style that promotes enthusiasm, productivity, accountability, and superior guest-service
• Train and develop teammates surrounding the consignment and sales process
• Collaborate with CRC Manager to establish and achieve service-level, sales, consignment and employee satisfaction goals for your retail center
• Ensure every CarLotz guest receives the highest possible level of service
• Champion the CarLotz model and be passionate about building the business
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• 3+ years’ experience of retail sales experience (automotive experience a plus)
• Steady work history with proven track record of strong selling skills
• Community involvement
• Outgoing personality with expertise at developing relationships (i.e., a “people person”)
• Critical thinking, decision making, and problem-solving skills
• Exceptional oral and written communication skills
• Excellent negotiation and presentation skills
• Teamwork skills including the ability to delegate and resolve conflicts
• Strong motivation to succeed and desire to win
• Background, driving and drug screen required
• Degree preferred

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture.

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a Sales Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles & Responsibilities of a Sales Coach

• Engage with customers in person in a friendly and timely manner
• Cooperate with teammates to achieve goals, participate in meetings and maintain a positive attitude
• Listen to customer needs and questions and respond with solutions
• Lead customers effectively through the sales and consignment process
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Organize paperwork and notes in Customer Relationship Management (CRM) tool
• Persuade customers of the upside potential CarLotz offers vehicle buyers & sellers
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• Valid driver’s license, background & drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz hiring an Automotive Technician in Tampa, FL. We are seeking technicians to service 100+ used vehicles per month. The best candidate will be driven, flexible and able to work independently or with inventory-specialist teammates. This opportunity offers a competitive labor pay, Monday – Friday hours and no weekends!

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Essential Responsibilities:

• Diagnosis
• Estimates
• Repairs
• Reconditioning
• Condition Reports
• State safety and emissions testing
• Other duties as needed

Qualifications:

• 2+ years’ experience as an automotive technician OR equivalent education and co-op experience
• ASE certifications preferred
• Manufacturers certifications preferred
• Tools are required
• Degree preferred
• Valid driver’s license, background & drug screen required

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture.

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a Sales Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles & Responsibilities of a Sales Coach

• Engage with customers in person in a friendly and timely manner
• Cooperate with teammates to achieve goals, participate in meetings and maintain a positive attitude
• Listen to customer needs and questions and respond with solutions
• Lead customers effectively through the sales and consignment process
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Organize paperwork and notes in Customer Relationship Management (CRM) tool
• Persuade customers of the upside potential CarLotz offers vehicle buyers & sellers
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• Valid driver’s license, background & drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

CarLotz is looking for a driven sales professional to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

As the Assistant Manager, you will play a key leadership role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles and Responsibilities

• Drive vehicle consignments and sales and support other business lines to meet team goals
• Manage daily performance in sales, consignments, appointments, conversions, follow-ups, reviews, and other key performance indicators
• Lead your teammates with a professional management style that promotes enthusiasm, productivity, accountability, and superior guest-service
• Train and develop teammates surrounding the consignment and sales process
• Collaborate with CRC Manager to establish and achieve service-level, sales, consignment and employee satisfaction goals for your retail center
• Ensure every CarLotz guest receives the highest possible level of service
• Champion the CarLotz model and be passionate about building the business
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• 3+ years’ experience of retail sales experience (automotive experience a plus)
• Steady work history with proven track record of strong selling skills
• Community involvement
• Outgoing personality with expertise at developing relationships (i.e., a “people person”)
• Critical thinking, decision making, and problem-solving skills
• Exceptional oral and written communication skills
• Excellent negotiation and presentation skills
• Teamwork skills including the ability to delegate and resolve conflicts
• Strong motivation to succeed and desire to win
• Background, driving and drug screen required
• Degree preferred

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

We are excited to have an opening for a Fixed Operations Manager to oversee our Downers Grove Processing Center.  The Processing Centers are our hubs for diagnostics, reconditioning inspections and repairs.

The Fixed Operations Manager will be responsible for the service-level, efficiency and profitability of the Donwers Grove Processing Center.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

Responsibilities

• Proposes budgets, goals and objectives for the Processing Centers
• Ensure staffing levels are maintained; participate in the hiring process
• Work with the training team to develop an effective reconditioning center training process
• Establish reconditioning processes and best practices that are consistent with the CarLotz values
• Create and maintain a positive relationship with vendors and sellers
• Work with guests and the Care team to investigate and solve warranty claims
• Ensure that service repairs are performed efficiently and correctly by instituting an audit process
• Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and safety regulations
• Create consistency in service and repairs by providing training and guidance on processes and procedures
• Foster an environment of problem-solving, testing and refining
• Participate in employee development and planning for all reconditioning center teammates
• Develop and deliver key reporting information to COO and other CarLotz leadership

Qualifications

• Degree preferred or equivalent work experience
• Automotive service, technician or sales management experience preferred
• Proven success of strong problem-solving and analysis skills
• Proven success managing multi-site operations is preferred
• Proven success managing fixed operations team is preferred
• Experience developing and managing third party vendor relationships
• Excellent oral and written communication skills
• Strong Microsoft Excel skills
• Valid driver’s license, background & drug screen required

Physical Demands

• While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. – Teammates should be able to lift 50 lbs.

CarLotz is an Equal Opportunity Employer

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

CarLotz hiring an  Automotive Technician in Downers Grove, IL. We are seeking a technician to service 100+ used vehicles per month. The best candidate will be driven, flexible and able to work independently or with inventory-specialist teammates. This opportunity offers a competitive compensation, Monday – Friday hours and no weekends!

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Essential Responsibilities:

• Diagnosis
• Estimates
• Repairs
• Reconditioning
• Condition Reports
• State safety and emissions testing
• Other duties as needed

Qualifications:

• 2+ years’ experience as an automotive technician OR equivalent education and co-op experience
• ASE certifications preferred
• Manufacturers certifications preferred
• Tools are required
• Degree preferred
• Valid driver’s license, background & drug screen required

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture.

At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience.

Professional development includes internal and external training opportunities, supportive management and peers and a feedback-rich environment.

As a Sales Coach, you will play a key role in your retail location, supporting your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What We Offer

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings
• Flexible scheduling

Roles & Responsibilities of a Sales Coach

• Engage with customers in person in a friendly and timely manner
• Cooperate with teammates to achieve goals, participate in meetings and maintain a positive attitude
• Listen to customer needs and questions and respond with solutions
• Lead customers effectively through the sales and consignment process
• Identify ways to independently solve problems, present solutions, and make decisions
• Provide and receive feedback and proactively seek professional growth and training opportunities
• Organize paperwork and notes in Customer Relationship Management (CRM) tool
• Persuade customers of the upside potential CarLotz offers vehicle buyers & sellers
• Operate with the highest level of integrity in every situation
• Represent CarLotz core values of customer service, integrity, transparency, and fun

Qualifications

• Previous customer service, sales or team work experience
• Strong motivation to succeed and desire to win
• Desire and motivation to develop sales, service and leadership skills
• Comfort in a collaborative team-work environment
• Exceptional oral and written communication skills
• Critical thinking, decision making, and problem-solving skills
• Easily adaptable and versatile
• Proficient computer, typing, and social media skills
• Degree preferred
• Valid driver’s license, background & drug screen required

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.
Apply Now

We are excited to have an opening for a Processing Coordinator at our San Antonio Processing Center. The Processing Center is our hub for diagnostics, inspections and repairs and supports our Retail Centers by keeping them stocked with front-line ready inventory.

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

Responsibilities:

• Manage shop production schedule to meet pace and budget
• Build work orders in our Shop Management System including billable technician hours and parts orders
• Work with vendors and suppliers to source parts quickly
• Consult with guests regarding vehicle repair needs based on repair diagnosis
• Invoice and record completed work orders
• Work with technicians to efficiently plan repairs
• Create and maintain daily, weekly, and monthly reporting
• Manage third party vendors to complete outside repair orders
• Maintain communication with team during reconditioning process

Qualifications:

• Degree or equivalent work experience
• Automotive service, technician, or parts or experience required
• Experience working in customer-facing role
• Experience developing and managing third party vendor relationships
• Excellent communication skills and attention to detail
• Valid driver’s license and clean driving record
• Driving, background and drug screens required

CarLotz is an Equal Opportunity Employer

Apply Now

CarLotz hiring an Automotive Technician! We are seeking a technician to service 100+ used vehicles per month. The best candidate will be driven, flexible and able to work independently or with inventory-specialist teammates. This opportunity offers a competitive compensation, Monday – Friday hours and no weekends!

At CarLotz you can expect to work with a fun, dedicated team of professionals. Professional development includes internal and external training opportunities, supportive peers and management and an open feedback model. This is an exciting time to join the CarLotz team!

Essential Responsibilities:

• Diagnosis
• Estimates
• Repairs
• Reconditioning
• Condition Reports
• State safety and emissions testing
• Other duties as needed

Qualifications:

• 2+ years’ experience as an automotive technician OR equivalent education and co-op experience
• ASE certifications preferred
• Manufacturers certifications preferred
• Tools are required
• Degree preferred
• Valid driver’s license, background & drug screen required

Physical Demands:

While performing the duties of this Job, the teammate is frequently required to stand, walk and/or sit for long periods of time. Teammates may be exposed to loud noises, fumes, and other service repair conditions. Teammates should be able to lift up to 50 lbs.

What We Offer:

• 401K
• Health insurance
• Snacks and weekend lunches
• Ample vacation time
• Monthly team outings

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify.

Apply Now

As a CST Coach, you will play a key role in the CarLotz customer service infrastructure via telephone, email and web chat. This team support our stores by answering calls, helping set appointments, and following up on inquiries.

We want to be the best automotive experience out there, so we give and ask for a lot of feedback from our team. If you like being challenged while making a huge impact, this could be for you.

GENERAL DUTIES

• Manage in and outbound customer contact via phone, email, and web chats
• Engage with customers and the team to provide an exceptional customer experience
• Manage “Greeting” and “Post Sale” calls to CarLotz customers
• Provide answers to customer inquiries, follow-up on details, and gather feedback
• Listen to customer questions and respond with solutions
• Represent CarLotz core values of customer service, integrity, transparency, and fun

QUALIFICATIONS

• Previous customer service, sales, or team work experience
• Bilingual (Spanish preferred)
• Attentive, active, and responsive listener
• Desire to work in an office setting communicating via phone and email
• Proficient computer, typing and social media skills
• Exceptional oral and written communication skills
• Critical thinking and problem-solving skills
• College degree preferred
• Background and drug screen required

Physical requirements:

Teammate may be required to sit, stand or walk for long periods of time.  Teammate should be able to lift 10 lbs.

If you think you have what it takes to succeed at CarLotz, please apply. CarLotz is committed to diversity and is an Equal Opportunity Employer. CarLotz participates in E-verify. This position in nonexempt.

Apply Now