FREQUENTLY ASKED QUESTIONS

Whether buying or selling, we’ve got you covered below.

 

Seller FAQs

If you have a car to sell, you’ve traditionally had two choices: (1) sell the car to a dealer, which can be convenient but generally leads to a low price; or (2) sell it yourself, which can generate a higher price than trading-in but is a time-consuming hassle that involves dealing with strangers. At CarLotz, you get the best of both worlds: thousands more than trade-in without the hassle of selling it yourself. Our typical seller makes $2,000-$4,000 more than wholesale trade-in value, and we do all the work.
Just bring us your car, and we’ll help you pick a price. We inspect, detail, and photograph your car so it looks its best for potential buyers. We then list it for sale on our website and major car buying websites like AutoTrader, Cars.com, and CarGurus. In addition, we stage it for sale at our stores, which are located in high-traffic retail areas. We manage buyer inquiries 24×7, conduct test drives, negotiate a deal on your behalf, collect payment safely from the buyer, and do all the DMV paperwork. Once the car sells, we cut you a check.
Every situation is different, as pricing, condition, and supply of similar vehicles all impact the sales process, but the typical CarLotz vehicle sells in about 30 days. We promote all vehicles aggressively nationwide, follow up on buyer questions 24×7, and offer easy financing options, ensuring your vehicle sells as quickly as possible.
While you control the price throughout the process, we are experts at pricing vehicles and are here to help you price competitively. We’ll make a recommendation based on real-time sales listings for similar vehicles, auction sales data, and trusted vehicle pricing sources like NADA.
Of course! Many of our sellers lease or have outstanding loans on their vehicles, which is one of the reasons they are drawn to our service. We help them obtain more value for their vehicle to pay off their loan or lease and hopefully a little leftover. Once we sell your vehicle, we will pay the lease or lien off directly and write you a check for any difference.
Yes, we ask that you leave your car with us because it meaningfully increases your chances of a successful sale. Our online marketing efforts will drive nationwide exposure for your vehicle, but our retail stores are in high traffic areas that receive a significant number of local walk-in customers. Having your car available for sale on the lot makes it easy for prospects to view and test drive, maximizing your sale opportunities.
We take an up-front listing fee of $199, which covers the work we do to prepare and market your vehicle for sale, including a state safety inspection, complete interior and exterior detail, a vehicle history report, professional photographs, ad copywriting, and various online classified listings. After we sell your vehicle, we take a $799 success fee directly from the sales proceeds. Our incentives are completely aligned: If we don’t sell your car, we don’t get paid a success fee.
A flat-fee drives two important behaviors: (1) it ensures that CarLotz is equally motivated to sell ANY of the cars consigned regardless of price so that all customers are treated equally; and (2) it ensures a positive buying experience since we have no incentive to push a certain car on a buyer. In addition, CarLotz sellers typically make $2,000-$4,000 more than wholesale trade-in prices regardless of the cost of the car, and we designed our fee to be a reasonable portion of the value added.
To get started, we will need a copy of your driver’s license, current registration, proof of insurance, title (or lienholder information, if applicable), and any available service records.
Yes! We are licensed to sell motorcycles, so just give us a call, stop by The Bike Shop by CarLotz, or tell us about your bike.

Buyer FAQs

CarLotz is not your traditional dealership! As a consignment store for cars, we offer vehicles for any budget at prices that are typically 10-20% below traditional dealerships. Our sellers pay us a flat-fee to sell their vehicles, so whether you’re buying a Ford Focus or a Ferrari, our only goal is to provide a great buying experience. In addition, our sales people are non-commissioned, so you can shop comfortably knowing our incentives are aligned with yours.
CarLotz helps its sellers price competitively by reviewing similar vehicles for sale on major car buying sites nationwide and reviewing trusted auto resources like NADA. As a result, vehicles are typically priced 10-20% below retail. We want you to feel good about the price you’re paying, so our team will share with you the same pricing data we shared with our sellers to help them pick a competitive price.
CarLotz vehicles are sold by owners who would like to sell their car privately without the hassle, time commitment, and risk of doing it themselves. Most vehicles are consigned by consumers, businesses, credit unions, and non-profits in the local community, but the company also supplements inventory with trade-ins and owned units in response to buyer needs and remarkets vehicles for several national banks and fleet management companies. By removing traditional middlemen from the process, CarLotz helps buyers and sellers save money…a true win-win.
Absolutely! CarLotz partners with several banks and credit unions that can help with just about any purchase in almost any credit situation. You can learn more about financing here, or if you’re ready to move forward, just fill out our short credit profile, and a member of our lending team will contact you with next steps.
Yes! In fact, if you have a car to trade-in, CarLotz gives you two options. We’ll give you a competitive cash offer to trade-in your car as part of the purchase transaction, or if you prefer, you can use our consignment service for the opportunity to make thousands more. Just tell us about your trade-in, and we’ll provide an appraisal for both options so you can make the best decision for your needs.
You bet! All qualifying vehicles sold by CarLotz include a 30-day / 1,000 mile warranty to give you confidence in your purchase. For buyers that want to extended protection, CarLotz works with trusted service contract providers that offer competitive rates on coverage ranging from a basic 3-month plan to a comprehensive 5-year package. This is a great way to protect against repair costs that may arise from unforeseen vehicle issues down the road, and we will review available options at the time of purchase.
Buyers at CarLotz will pay a processing fee of $499, DMV license and registration fees, and sales tax for the registered state that is passed directly through to the relevant authorities. You will have the option to purchase extended service contract to protect your vehicle, but that’s totally up to you.
We know buying a car can be a hassle, but when properly prepared, we aim to have you in and out of our stores within 30 minutes. Please bring your driver’s license, proof of insurance (your insurance company can quickly add the new vehicle to your existing policy), and your payment (we accept cash, cashier’s checks, or loan checks from your bank). Anyone who will appear on the title and registration should be present to sign the paperwork.
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CarLotz
CarLotz
, , United States
804-728-3833
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