Careers at CarLotz

Profiled in several national media outlets, and recently named one of Richmond’s best places to buy a car and best new locally owned business, CarLotz is widely recognized for bringing an innovative approach to the used car industry and helping to make the sale-by-owner market more comfortable and convenient for both buyers and sellers.

CarLotz is growing fast and always on the lookout for driven, down-to-earth, fun people who want to make a meaningful difference with their work. If you are interested in joining the CarLotz team, click to view the job descriptions below and submit your resume as requested. If you don’t meet the exact criteria in the description but still believe you have what it takes to make CarLotz better, please apply here and let us know why!

The Carlotz Culture

Do you thrive in a fast-paced environment where you will be challenged daily? Do you enjoy working with new people every day and providing a world-class customer service experience? Do you like to have fun at work? Do you want to learn every day and also exercise your creativity? Does working away from cubicles and the standard desk job sound like a good fit for you? This is what CarLotz is all about.

If the idea of bringing meaningful change and innovation to an industry gets you excited, you will love being a part of the CarLotz team.

Benefits

At CarLotz you will enjoy a unique combination of meaningful mission, challenging work, business success, and a fun culture that makes the workday fly by. CarLotz is serious about their employees being all that they can be. You can expect training programs and on the job training that will allow your career to thrive at CarLotz. It is the mission of the CarLotz team to grow their employees’ careers in tandem with the growth of the CarLotz business.

CarLotz offers benefits that further promote the Company’s culture and core values, including:

  • Community involvement incentives
  • Consignment referral bonuses
  • Employee referral bonuses
  • Discounted consignments
  • Weekend lunches
  • Monthly team outings
  • Free coffee, soda, and snacks
  • Relaxed attire
  • Health insurance
  • Ample vacation time

Check out our who you know at CarLotz here!

CarLotz is committed to diversity and is an Equal Opportunity Employer

Current Openings

Charlotte

Assistant Manager – Head Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Head Coach, you will play a key leadership role in your retail location, supporting the General Manager and your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Assistant Manager – Head Coach

  • Drive vehicle consignments and sales and support other business lines to meet store    and corporate targets
  • Manage daily performance metrics in sales, consignments, appointments,    conversions, follow-ups, reviews, and other key performance indicators
  • Lead your teammates with a professional management style that promotes    enthusiasm, productivity, accountability, and superior customer service
  • Train and develop teammates surrounding the consignment and sales process
  • Collaborate with GM to establish and achieve sales, consignment, customer service,    band employee satisfaction goals for your retail center
  • Ensure every CarLotz customer receives the highest possible level of service
  • Champion the CarLotz model and be passionate about building the business
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Assistant Manager – Head Coach position

  • At least 5 years of retail sales or service experience (automotive experience a plus)
  • Proven track record of strong selling skills
  • Steady work and performance history
  • Community involvement
  • Outgoing personality with expertise at developing relationships (i.e., a “people    person”)
  • Critical thinking, decision making, and problem solving skills
  • Exceptional oral and written communication skills
  • Excellent negotiation and presentation skills
  • Teamwork skills including the ability to delegate and resolve conflicts
  • Strong motivation to succeed and desire to win
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Sales Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Sales Coach, you will play a key role in your retail location, supporting the General Manager, Head Coach, and the rest of your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Sales Coach

  • Engage with customers in person and over the phone in a friendly and timely manner
  • Persuade customers of the upside potential CarLotz offers buyers & sellers
  • Listen to customer needs and questions and respond with solutions
  • Lead customers effectively through the sales and consignment process
  • Identify ways to independently solve problems, present solutions, and make decisions
  • Organize paperwork and record notes in Customer Relationship Management (CRM)    tool
  • Provide and receive feedback and proactively seek professional growth opportunities
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Sales Coach Position

  • Associate’s or Bachelor’s degree preferred
  • Proficient computer, typing, and social media skills
  • Previous customer service, sales, management or team work experience
  • Exceptional oral and written communication skills
  • Comfort in a collaborative and dynamic work environment
  • Critical thinking, decision making, and problem solving skills
  • Strong motivation to succeed and desire to win
  • Easily adaptable and versatile
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Chesapeake

Assistant Manager – Head Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Head Coach, you will play a key leadership role in your retail location, supporting the General Manager and your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Assistant Manager – Head Coach

  • Drive vehicle consignments and sales and support other business lines to meet store    and corporate targets
  • Manage daily performance metrics in sales, consignments, appointments,    conversions, follow-ups, reviews, and other key performance indicators
  • Lead your teammates with a professional management style that promotes    enthusiasm, productivity, accountability, and superior customer service
  • Train and develop teammates surrounding the consignment and sales process
  • Collaborate with GM to establish and achieve sales, consignment, customer service,    band employee satisfaction goals for your retail center
  • Ensure every CarLotz customer receives the highest possible level of service
  • Champion the CarLotz model and be passionate about building the business
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Assistant Manager – Head Coach position

  • At least 5 years of retail sales or service experience (automotive experience a plus)
  • Proven track record of strong selling skills
  • Steady work and performance history
  • Community involvement
  • Outgoing personality with expertise at developing relationships (i.e., a “people    person”)
  • Critical thinking, decision making, and problem solving skills
  • Exceptional oral and written communication skills
  • Excellent negotiation and presentation skills
  • Teamwork skills including the ability to delegate and resolve conflicts
  • Strong motivation to succeed and desire to win
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Sales Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Sales Coach, you will play a key role in your retail location, supporting the General Manager, Head Coach, and the rest of your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Sales Coach

  • Engage with customers in person and over the phone in a friendly and timely manner
  • Persuade customers of the upside potential CarLotz offers buyers & sellers
  • Listen to customer needs and questions and respond with solutions
  • Lead customers effectively through the sales and consignment process
  • Identify ways to independently solve problems, present solutions, and make decisions
  • Organize paperwork and record notes in Customer Relationship Management (CRM)    tool
  • Provide and receive feedback and proactively seek professional growth opportunities
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Sales Coach Position

  • Associate’s or Bachelor’s degree preferred
  • Proficient computer, typing, and social media skills
  • Previous customer service, sales, management or team work experience
  • Exceptional oral and written communication skills
  • Comfort in a collaborative and dynamic work environment
  • Critical thinking, decision making, and problem solving skills
  • Strong motivation to succeed and desire to win
  • Easily adaptable and versatile
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Greensboro

Sales Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Sales Coach, you will play a key role in your retail location, supporting the General Manager, Head Coach, and the rest of your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Sales Coach

  • Engage with customers in person and over the phone in a friendly and timely manner
  • Persuade customers of the upside potential CarLotz offers buyers & sellers
  • Listen to customer needs and questions and respond with solutions
  • Lead customers effectively through the sales and consignment process
  • Identify ways to independently solve problems, present solutions, and make decisions
  • Organize paperwork and record notes in Customer Relationship Management (CRM)    tool
  • Provide and receive feedback and proactively seek professional growth opportunities
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Sales Coach Position

  • Associate’s or Bachelor’s degree preferred
  • Proficient computer, typing, and social media skills
  • Previous customer service, sales, management or team work experience
  • Exceptional oral and written communication skills
  • Comfort in a collaborative and dynamic work environment
  • Critical thinking, decision making, and problem solving skills
  • Strong motivation to succeed and desire to win
  • Easily adaptable and versatile
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Sales Manager – Head Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Head Coach, you will play a key leadership role in your retail location, supporting the General Manager and your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Sales Manager – Head Coach

  • Drive vehicle consignments and sales and support other business lines to meet store    and corporate targets
  • Manage daily performance metrics in sales, consignments, appointments,    conversions, follow-ups, reviews, and other key performance indicators
  • Lead your teammates with a professional management style that promotes    enthusiasm, productivity, accountability, and superior customer service
  • Train and develop teammates surrounding the consignment and sales process
  • Collaborate with GM to establish and achieve sales, consignment, customer service,    band employee satisfaction goals for your retail center
  • Ensure every CarLotz customer receives the highest possible level of service
  • Champion the CarLotz model and be passionate about building the business
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Sales Manager – Head Coach position

  • At least 5 years of retail sales or service experience (automotive experience a plus)
  • Proven track record of strong selling skills
  • Steady work and performance history
  • Community involvement
  • Outgoing personality with expertise at developing relationships (i.e., a “people    person”)
  • Critical thinking, decision making, and problem solving skills
  • Exceptional oral and written communication skills
  • Excellent negotiation and presentation skills
  • Teamwork skills including the ability to delegate and resolve conflicts
  • Strong motivation to succeed and desire to win
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Richmond

Buyer

CarLotz, Inc. is searching for an Buyer to work in its headquarters in Richmond, VA. If you are a great independent worker, and thrive on self-motivation and minimal direction, this is for you!

The Buyer will work to forecast the company inventory plan for the future, determine the right mix in the right location and, where and if necessary, supplement consigned inventory with wholesale inventory from the open market and auctions.

This is a significant opportunity to showcase your entrepreneurship, vehicle evaluation skills, and help drive CarLotz to the next level. No two days are ever the same – this is a fun and dynamic atmosphere, where the team is constantly working to improve and challenge the norm. Use your analytical skills to understand the needs of the company and use what you’ve learned in the automotive industry to find and procure high quality inventory and help build something new and innovative.


What will you do

Strategy – Help build the inventory plan for the next several years and execute on it, buying cars where necessary
Execution – Find, evaluate and buy the right inventory for the right location to supplement consigned inventory
Networking – Develop relationships with industry partners in our markets in VA and NC (and others as we grow!)
Time Management – Manage all aspects of the job effectively
Reporting – Report on the business and strategies with the CarLotz leadership team

What we are looking for

– A self-starting, independent, hungry leader who will grab this business by the horns and run with it
– Required: 2+ years automotive purchasing experience
– Excellent interpersonal and influencing skills
– Proven organizational and project management skills
– Proven track record of strong leadership, general business management, and delivering high quality service
– Valid driver’s license required

Tell us why you would make a great teammate today!

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Assistant Manager – Head Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Head Coach, you will play a key leadership role in your retail location, supporting the General Manager and your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Assistant Manager – Head Coach

  • Drive vehicle consignments and sales and support other business lines to meet store    and corporate targets
  • Manage daily performance metrics in sales, consignments, appointments,    conversions, follow-ups, reviews, and other key performance indicators
  • Lead your teammates with a professional management style that promotes    enthusiasm, productivity, accountability, and superior customer service
  • Train and develop teammates surrounding the consignment and sales process
  • Collaborate with GM to establish and achieve sales, consignment, customer service,    band employee satisfaction goals for your retail center
  • Ensure every CarLotz customer receives the highest possible level of service
  • Champion the CarLotz model and be passionate about building the business
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Assistant Manager – Head Coach position

  • At least 5 years of retail sales or service experience (automotive experience a plus)
  • Proven track record of strong selling skills
  • Steady work and performance history
  • Community involvement
  • Outgoing personality with expertise at developing relationships (i.e., a “people    person”)
  • Critical thinking, decision making, and problem solving skills
  • Exceptional oral and written communication skills
  • Excellent negotiation and presentation skills
  • Teamwork skills including the ability to delegate and resolve conflicts
  • Strong motivation to succeed and desire to win
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Driver

A CarLotz driver will work with the store managers to rotate cars from one CarLotz store lot to another. This is part-time contract position, working up to 15-20 hours per week.

What CarLotz Seeks in a Driver

  • Drive cars safely/lawfully to & from CarLotz stores
  • Coordinate car deliveries and pick ups with store managers
  • Accept GPS technology
  • Maintain a record of vehicles transfers with signed management approval
  • Take ownership & assist your team to achieve daily tasks and goals successfully
  • Represent CarLotz core values of customer service, integrity, transparency, & fun

Requirements of the Driver position

  • Valid driver’s license and clean driving record
  • Ability to operate manual and automatic transmission vehicles
  • Ability to drive any car, truck, or van
  • Operate GPS technology
  • Strong references

If you think you have what it takes to succeed in the Driver role at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Client Support Team

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

Call Center Representatives will work with customers and retail team members in the Client Support Team (“CST”) to help manage a company-wide, customer service infrastructure. The CST is the training ground for Sales Coach positions in our retail centers.

What CarLotz Seeks in a Call Center Representative

  • Engage with customers and the team to provide an exceptional customer experience
  • Manage “Greeting” and “Post Sale” calls to CarLotz customers
  • Provide answers to customer inquiries, follow-up on details, and gather feedback
  • Manage outbound customer contact via phone, email, and web chats
  • Maintain current records in Customer Relationship Management (CRM) database
  • Listen to customer questions and respond with solutions
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Call Center Representative position

  • Associate’s or Bachelor’s degree preferred
  • Proficient computer, typing and social media skills
  • Previous customer service, sales, or team work experience
  • Exceptional oral and written communication skills
  • Attentive, active, and responsive listener
  • Critical thinking and problem solving skills

If you think you have what it takes to succeed in the Call Center Representative role at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.

Sales Coach

CarLotz is looking for driven sales professionals to join our winning team and support our rapid growth. Ideal candidates will be results-oriented team players who are passionate about the CarLotz mission and culture. At CarLotz, you will have the opportunity to make a significant impact on the company’s success, work with a talented group of teammates, and drive meaningful change in a dynamic industry in support of our mission to create the world’s greatest automotive retail experience. CarLotz values a promote from within philosophy based on performance and opportunity. Career development includes experiential learning, formal training, and aggressive performance management.

As a Sales Coach, you will play a key role in your retail location, supporting the General Manager, Head Coach, and the rest of your team’s efforts to generate vehicle consignments, sales, and extraordinary guest experiences.

What CarLotz Seeks in a Sales Coach

  • Engage with customers in person and over the phone in a friendly and timely manner
  • Persuade customers of the upside potential CarLotz offers buyers & sellers
  • Listen to customer needs and questions and respond with solutions
  • Lead customers effectively through the sales and consignment process
  • Identify ways to independently solve problems, present solutions, and make decisions
  • Organize paperwork and record notes in Customer Relationship Management (CRM)    tool
  • Provide and receive feedback and proactively seek professional growth opportunities
  • Represent CarLotz core values of customer service, integrity, transparency, and fun

Requirements of the Sales Coach Position

  • Associate’s or Bachelor’s degree preferred
  • Proficient computer, typing, and social media skills
  • Previous customer service, sales, management or team work experience
  • Exceptional oral and written communication skills
  • Comfort in a collaborative and dynamic work environment
  • Critical thinking, decision making, and problem solving skills
  • Strong motivation to succeed and desire to win
  • Easily adaptable and versatile
  • Valid driver’s license & clean driving record

If you think you have what it takes to succeed at CarLotz, please apply here. CarLotz is committed to diversity and is an Equal Opportunity Employer.